health services

commonly asked questions

What services does Planned Parenthood Toronto Health Services offer?

Planned Parenthood Toronto (PPT) is the gateway to all of your primary, sexual/reproductive, and mental health needs. PPT has an interdisciplinary health team, which means you can come to the same place for your yearly physical, to get tested for a sexually transmitted infection (STI), to see a therapist, and many more health services. We can also refer you to specialized services that we do not provide directly and help you find other non-health related services in Toronto.

 

Here is a full list of all of the services we offer at Planned Parenthood Toronto:
(And check out our Health Services Welcome Package)

 

Sexual and Reproductive Health Services:

 

Primary Health Care:

  • General and ongoing healthcare
  • Immunizations (including flu shots)
  • Treatment for coughs and colds
  • Referrals

 

Mental Health Services:

  • Therapy and counselling
  • Case Coordinator services
  • Help finding and referrals to other services in Toronto

Mobile Health:

  • We have a Nurse Practitioner that provides needed medical services across the city to populations that have barriers to access

Other Assistance:

  • Help finding food, housing, employment and/or legal aid

Who can use Planned Parenthood Toronto's Health Services?

If you are a young person between the ages of 13 and 29, Planned Parenthood’s health services are for you!

Where are you located?

Planned Parenthood Toronto’s clinic is located at:

36B Prince Arthur Avenue

Toronto, Ontario, CAN

 

We are located near the Bedford road exit of the St. George subway station. We are one block north of Bloor Street and one block west of Avenue Road.

 

If you live on the west side of Toronto or are unable to access PPT due to the fact that our building is not fully wheelchair accessible, you can visit EdgeWest, a new primary, mental, and sexual health drop-in clinic for youth created by us in partnership with Davenport-Perth Neighbourhood and Community Health Centre.

 

Edgewest is located at:
1900 Davenport Road
Toronto, ON

How do I book an appointment with Planned Parenthood Toronto's Health Services?

To book an appointment, call 416-961-0113.

 

Same-day appointments are available on a “first call, first serve” basis.

What are Planned Parenthood Toronto Health Service's clinic hours?

Planned Parenthood Toronto Health Services clinic hours are:

Monday: 9:30am – 8:00pm

Tuesday: 9:30am – 8:00pm

Wednesday: 9:30am – 12:00pm and 4:00pm – 8:00pm

Thursday: 9:30am – 8:00pm

Friday: 9:30am – 4:00pm

Saturday: 10:00am – 2:00pm

Does Planned Parenthood Toronto Health Services have a drop-in clinic?

Yes! Our drop-in sexual health clinic runs every Saturday from 10:00am to 2:00pm. Due to high demand, our Saturday drop-in clinic will only see clients for sexual healthcare matters, including birth control, pap tests, pregnancy testing and options, STI testing, etc.

 

If you wish to make a same-day appointment with Health Services during the week (on Monday, Tuesday, and Thursday), call 416-961-0113 after 9:30am (first call, first serve). All same-day appointments will be after 1:00PM.

I have a health question but I don't want to book an appointment. Can I call and speak with a clinician instead?

Yes! If you are an existing Planned Parenthood Toronto health services client and have a question about a health-related issue, but you don’t want to book an appointment or wait for a drop-in, you can speak directly with a clinician (doctor or nurse practitioner) by calling our Client Access Line at 416-961-0113 ext.165.

 

The Client Access Line operates:
Monday to Thursday: 11:00-11:45am and 7:15-8:00pm
Friday: 11:00-11:45am.

What if I'm late to my appointment?

We try and make sure that our clients have all the time they need to talk about their care, ask questions, and not be rushed through anything. Unfortunately, because we see so many people, and want to make sure everyone has the time they need, this means that if you are more than 15 minutes late for your appointment, you’ll need to reschedule.

 

If you know you’ll be late or will miss your appointment, please give us a call at 416-961-0113 and let us know.

I don't have an Ontario health card (OHIP). Can I still access your services?

Yes! If you’re eligible for an Ontario health card but don’t have one, we can help you get one. If you aren’t eligible for a health card, that’s okay – we’re still happy to see you!

Does Planned Parenthood Toronto Health Services offer interpretation/translation services?

Yes! If you need an interpretation or translation service, please call 416-961-0113.

What are my rights as a client at Planned Parenthood Toronto’s Health Services?

Click here to read your rights as a client.

I live in the west end of Toronto. Do you have a clinic closer to me?

Yes! If you are between the ages of 13 to 29 and live in the west end of Toronto, EdgeWest is here for you. EdgeWest offers primary, mental, and sexual healthcare services on a drop-in basis. Learn more.

Where else can I access sexual and reproductive health information?

If you have questions about sexual and reproductive health, check out teenhealthsource.com, PPT’s sexual health information service run for and by youth. Teen Health Source offers online articles about sexually transmitted infections (STIs), birth control, healthy relationships, sexuality, gender identity, puberty, and more. You can also ask your questions to a peer volunteer online, by text, by email, or by phone. Learn more.