counselling and case coordination

counselling and case coordination services at Planned Parenthood Toronto

 

Mental Health Providers at Planned Parenthood Toronto (PPT) are trained professionals committed to providing a respectful, client-centered, confidential, non-judgmental, and inclusive environment. At PPT, providing client-centered service means being pro-choice, youth-positive, women-positive, sex-positive and Lesbian Gay Bisexual Trans Queer (LGBTQ)-positive.

As part of this commitment, you can expect that Mental Health Providers are committed to honouring clients’ gender identities and expressions, including your name and pronoun(s).

Mental Health Providers at PPT believe that you are the expert on your experience and that you are the person most qualified to make decisions in your own best interest.

PPT mental health services are available to youth ages 13 to 29, and are provided free of charge. PPT mental health services include counselling and case coordination services. To learn more about what those services are and how to access them, read the sections below…

 

counselling at PPT

The therapists at PPT support clients with challenges which include, but are not limited to: anxiety, depression, self-esteem, experiences of trauma, relationship challenges, boundary setting, life transitions, the impacts of homophobia, transphobia, racism, sexism and other structural oppression, and support with struggles relating to identity, sexual orientation, and gender identities.

 

accessing counselling services

The first step in discussing your options for counselling support (within and outside of PPT) is to schedule a Phone Consultation with the Case Coordinator. You can ask a physician, nurse practitioner, or front desk staff to book that Phone Consultation for you.

At the time of your scheduled Phone Consultation, the Case Coordinator will call you at the phone number you provided to front desk staff. We encourage you to be in a confidential place to have this conversation.

During this Phone Consultation, the Case Coordinator will help you talk through what has led you to reach out for counselling and what you are looking for in terms of support.

After the phone call, the Case Coordinator will consult with the mental health team to figure out what types of support services might best meet your goals and needs.

Then the Case Coordinator will follow-up with you to talk about those options and find out from you what sounds like the best fit for you.

For example, the support service options might include further support from the Case Coordinator, an internal referral to the counselling waitlist at PPT, or external referrals to other counselling and support services.

The Case Coordinator might also invite you in to PPT to talk through more about your goals and needs.

If the team recommends counselling services at PPT for you, the Case Coordinator will offer you the opportunity to place your name on the waiting list for counselling.

The length of our waiting list depends on a number of factors, and changes regularly, but it is currently around six months long.

Are you in crisis?
Please note PPT is unable to provide crisis services. If you are in crisis, please call the Gerstein Centre at 416-929-5200 or The Distress Centre at 416-408-4357 (HELP) or go to your nearest hospital emergency room. You can also choose to access the CAMH Emergency Department at 250 College Street or call them at 416-979-6885.

 

Case Coordinator services at PPT

The Case Coordinator helps you find support for the social determinants of health (including income, education, employment, food security, housing, social inclusion, etc.).

For example, the Case Coordinator can provide resources and external referrals to services like shelter and housing help, employment services, social assistance, food banks, legal aid, pregnancy options, parenting supports, immigration and settlement services, and more.

The Case Coordinator can also provide support and advocacy as you navigate health and social services.

If you are wondering if Case Coordinator support is right for you, you can contact the Case Coordinator or the front desk staff for more information.

 

accessing Case Coordinator services

If you are interested in accessing Case Coordination Services at PPT, you can contact PPTs front desk staff at 416-961-0113 and request an appointment with the Case Coordinator.

Are you in crisis?
Please note PPT is unable to provide crisis services. If you are in crisis, please call the Gerstein Centre at 416-929-5200 or The Distress Centre at 416-408-4357 (HELP) or go to your nearest hospital emergency room. You can also choose to access the CAMH Emergency Department at 250 College Street or call them at 416-979-6885.

This information is current as of November 10, 2016. Click here for a pdf version.

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