client rights

Statement of Client Rights

As a client of Planned Parenthood Toronto (PPT), you have the right to:

  • be treated with respect and dignity regardless of age, sex, gender identity, sexual orientation, race, ethnicity, citizenship, health insurance status, education, physical and/or mental abilities;
  • health care even if you do not have a health card;
  • be referred to by the name and pronoun that you use;
  • share only the information you want with the people serving you and be confident that your information will be kept confidential within the limits of the law
  • bring a friend or support person with you to an appointment and/or into the exam room;
  • refuse the presence of an observer or student;
  • refuse any care, services or treatment;
  • be presented with all the information you need, where you feel comfortable making your own decisions and be supported in your decision making;
  • easily accessible health care services that are provided in a safe, comfortable, respectful and confidential environment within legal limits;
  • a fair, safe and clear process of complaint;
  • know the names, roles and positions of the people serving you and;
  • know the experience and qualifications of the people serving you.

 

Client Complaint Policy and Procedures

The Client Complaint Policy ensures that proper procedures are in place to address every client complaint PPT receives in a timely and fair manner. It also ensures that all client complaints are communicated to the appropriate personnel.

We ensure proper procedures are in place to address every client complaint PPT receives in a timely and fair manner. We ensure that all client complaints are communicated to the appropriate personnel.

Only the complaints where the complainant has identified themselves are covered by this policy.  Anonymous complaints are not within the terms of this policy, although it is expected that PPT will assess the validity of such complaints and, where appropriate, take further action.

For more on PPT’s Complaint Policy’s and Procedure, please see:

 

Privacy Policy

Planned Parenthood Toronto (PPT) is committed to protecting the privacy of our clients, members, donors and the general public and to meeting the requirements of the Personal Health Information Privacy Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

For more information about PPT’s Privacy Policy and practices, you can contact our privacy officer at: privacy@ppt.on.ca