client rights

As a client of Planned Parenthood Toronto, you have the right to:

  • be treated with respect and dignity regardless of age, sex, gender identity, sexual orientation, race, ethnicity, citizenship, education, physical and/or mental abilities;
  • health care even if you do not have a health card;
  • be referred to by the name and pronoun that you use;
  • share only the information you want with the people serving you;
  • bring a friend or support person with you to an appointment and/or into the exam room;
  • refuse the presence of an observer or student;
  • refuse any care, services or treatment;
  • be presented with all the information you need, where you feel comfortable making your own decisions and be supported in your decision making;
  • easily accessible health care services that are provided in a safe, comfortable, respectful and confidential environment within legal limits; and a fair, safe and clear process of complaint
  • know the names, roles and positions of the people serving you and
  • know the experience and qualifications of the people serving you.