do you require accessibility supports?

need to book an appointment by email?

request accommodations for your appointment at


regrettably PPT is not fully wheelchair accessible*

require mobility accessible services?

book an appointment at our satellite location EdgeWest


*learn more below






Let’s talk about accessibility.

PPT is committed to treating all people in a way that allows them to maintain dignity and independence. We believe healthcare and information should be equally accessible to everyone. We’re committed to meeting the needs of young people with disabilities, and to meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. We’re working to prevent and remove all unnecessary barriers to accessibility for our clients, staff, volunteers, program participants, and visitors. PPT has taken a number of steps to improve access for people with disabilities, and are committed to continuing this effort.


Please see PPT’s Multi-year Accessibility Plan.


A little history.

At PPT we are lucky to own our building at 36B Prince Arthur Ave. A major benefit of this location is that it’s on two subway lines – St. George station, where the green line meets the yellow. The house is a cozy, non-sterile space that has served us and our clients well for many years, but it is not without its drawbacks. The building is an old one, purchased over 40 years ago and unfortunately is not accessible to individuals with mobility disabilities.

Recognizing the barriers this created, we explored the option of moving to a new facility that was accessible to clients with mobility disabilities. With a goal to grow and become more accessible, we conducted an extensive search. Unfortunately within our budget, we couldn’t find a location that both met our operational needs and the #1 client demand: being on the TTC Subway line. It’s a tough time to be buying real estate in Toronto.

We then looked into renovating our existing space to become fully accessible, but it just wasn’t possible, mainly due to financial considerations. Because of the design and layout of our building, full accessibility was not simply a matter of installing ramps or an elevator, but would require essentially tearing it down and building something entirely new – the cost and disruption to our clients makes this an impossible option.

Despite these setbacks, we are determined to offer accessible programming without sacrificing long-term stability of the organization. We continue to work to ensure that we can be as accessible as possible to individuals with all sorts of disabilities.


To meet the needs of clients with mobility disabilities we:


  • strive to ensure that our offsite programming is done in accessible spaces
  • partner with organizations to provide services in accessible spaces, such as our EdgeWest clinic which is open to any client 13-29 living in Toronto with mobility disabilities


Our main site on Prince Arthur Ave. has three exam rooms and a client washroom that are located on the ground level which can be accessed through a wheelchair-accessible side door from our connecting alley. For clients  for which this would work, we are happy to make arrangements for you to access the side door and be seen in one of these exam rooms. Please note that we do not have transfer boards or lifts in our exam rooms. Our main reception and most exam rooms are up 6-12 stairs each. To book a mobility accessible appointment, please email


Other ways we’re committed to low-barrier care for people with disabilities:

  • Since 2016, we’ve coordinated an Accessibility Working Group to generate ideas to improve our services and programming.
  • We offer ASL interpretation for clinical appointments that can be booked at
  • We always have ASL interpretation at our yearly AGM. No request required.
  • We have a pocket amplifier onsite and available for clients. The amplifier can also be booked for programs hosted offsite.
  • We have weighted blankets available for clients in the clinic.
  • We will make written information and other forms of communication accessible upon request.  Please contact


What’s to come?

  • Braille signage throughout our building.
  • A fully accessible website.
  • A working collaboration with youth with disabilities improving our services.
  • Closed captioning all PPT created video content.
  • Client registration documents that are accessible for those with visual impairments.


We know this is only the beginning. If you have feedback please email us at